Working Through Conflict: Conflict Commu

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An empathy building training to help employees learn effective strategies for working through conflict together Description: Strengthen your team’s ability to overcome conflict together by understanding each other's Conflict Communication Styles. Using the Conflict Communication Styles Test as your new framework for dealing with one another during a conflict, your team will have the ability reflect deeply on their natural reactions to conflict and how these reactions can produce behaviors that can be positive or negative depending on the situation. Discuss real life examples where one style may be preferred over others and how to lean on each other’s strengths to make workplace discussions about disagreements and decision making more solution oriented and inclusive of diverse voices. Issues Addressed: • Anxiety around confronting colleagues about their challenging behavior • Fear of expressing underlying frustrations that have been leading to resentment • Communication barriers caused by unresolved conflict and passive aggressive behavior Learning Outcomes: Conflict Communication Styles Test • Take the Conflict Communication Styles Test to uncover which Conflict Communication Style best describes how you typically approach conflict at work and the advantages and disadvantages of your unique approach Empathy Building • Discuss your Conflict Communication Styles with your colleagues and reflect on how your Conflict Communication Styles have each been informed by family dynamics, cultural values, and recent experiences with dealing with conflict in the workplace Preventative Strategies and Problem Solving • Work together to identify your conflict resolution strengths as a team. Develop strategies to prevent misunderstanding from occurring by practicing deeper awareness of each other’s conflict communication styles

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