Clarity Conversations™
A skill building training that develops analyzing responses and achieving clarity from the clients and the customers you serve.
Course Description
As our workplaces diversify and our clients expand into different communities there are more opportunities for misunderstandings and confusion. Clarity Conversations provide simple and easy tools that teach your team how to assess a confusing situation, engage in helpful clarifying conversations and get back on track with your support, guidance, or task. This training is interactive and will provide participants with Clarity Conversation cards to assist them in future dialogues with clients and colleagues.
Length
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2 - 2.5 hours long
Issues Addressed
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Desire to prevent misunderstandings and assumptions that may lead to conflict or inefficiencies
Difficulty with staff who struggle to accurately capture their clients' needs -
Fear that the needs of your team are not being addressed and not sure on how to clarify them
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Concerned that clients are not feeling heard and their needs are not being met due to issues with assessing needs
Learning
Outcomes
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Clarity Conversations Skills
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Learn the conversation protocol that can improve your team's assessment abilities
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Develop the conversation tools to better understand what a client or colleague is communicating
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Helpful & Challenging Questions
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Gain a toolbox or helpful questions to ask and remove questions that are problematic and frustrating for clients
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Structure
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Secure Zoom Meeting Format
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Audio and Video required during the meeting.
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Paper and Pen Needed