Conflict Resolution Facilitation and Preparation 

A Conflict Resolution Service for resolving high-intensity conflicts in your workplace with support from our skilled Conflict Resolution Practitioners.

Service Description

Our Conflict Resolution Preparation and Facilitation Service is designed to free you from the stress and burden of trying to resolve difficult and complex conflicts on your own. Our team of Conflict Resolution Practitioners come highly trained with active listening tools, a diversity and bias lens, and detailed approaches to navigate the complex dynamics in your workplace.  We safely guide you and your team out of a place of distress and frustration to one of hope, understanding and resolve together. 

Length

Issues Addressed

  • Escalated feelings caused by challenging interactions with customers or coworkers

  • Struggling to cope with personal issues while at work

  • Staff overwhelmed by stressful tasks, deadlines, projects, and client workload 

Learning

Outcomes

  1. Participant Preparation & Assessment Meetings 

    • Assess the impact of multiple perspectives by meeting with each individual participant in a one-on-one or small group setting. Participants have an opportunity to talk with an external service provider in an open and nonjudgmental setting to process the impact of the incident, the underlying circumstances that led to it, and what they need to move forward. 

  2. Customized Conflict Resolution Practice

    • Design a Conflict Resolution Process that takes into consideration the needs of everyone involved (including the person that was harmed, the person who caused the harm) so that the process is fair, unbiased, and solution-oriented so that no participant experiences additional harm by participating in the practice. 

  3. Facilitation of the Conflict Resolution Process 

    • Create an environment where every person feels as comfortable as possible to engage in dialogue about the conflict, listen and consider the person’s perspectives, identify the root causes, and collectively brainstorm solutions for moving forward.
       

Structure

  • Secure Zoom Meeting Format

  • Audio and Video required during the meeting.

  • Paper and Pen Needed

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