TEMPLATE - Colleague Support Conversations

Description:

Create a more supportive and empathetic work environment where staff feels valued, seen, and cared for.  This skill-building training provides you and your co-workers with fun and eye-opening learning experience while providing you with tangible ideas about how to become a better listener. Avoid common mistakes that unintentionally causes others to feel judged or invalidated when talking with you, by practicing listening skills and emotional intelligence tips to provide your colleagues with the guidance they need during stressful or traumatic times.  This training is great for workplaces that serve a high volume of customers, clients with high needs, or any team that is looking to take their team's success to the next level. 

Issues Addressed:

• Escalated feelings caused by challenging interactions with customers or coworkers
• Struggling to cope with personal issues while at work
• Staff overwhelmed by stressful tasks, deadlines, projects, and client workload 

Learning Outcomes:

Listening & Communication Skills 

• Enhance your communication skills to become a better listener and colleague

Emotional Intelligence in the Workplace 

• Learn how to help colleagues process difficult emotions and feelings using tools that deepen their empathy and self-awareness skills along with your own

Providing Needs-Based Support

• Practice guiding other participants through Colleague Support Conversations using real-life scenarios while deepening relationships and learning the importance of providing needs-based support versus advice

Meet Your Trainer:

• Tiffany Hoang
• lea robinson