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Restorative Conversations

A skill-based training to de-escalate challenging situations, process the emotional impact of incidents, and provide needs-based recommendations.



The Restorative Conversations Training includes:

  • An Introduction to key communication, listening, and conversation skills that can increase the probability of de-escalation and ensuring that the person who is upset or needs support feels heard.

  • A learning experience that helps equip staff with skills to more clearly identify the root causes of issues and assess what the individual needs in order to heal, move forward, or resolve the situation.

  • Gain confidence in guiding Restorative Conversations by practicing with other participants while experiencing the impact of guiding a person towards their own solutions versus giving them advice that they may not take.

  • A conversation protocol that is easy to follow and allows staff to review steps and tools.

  • Tools to help staff encourage clients/students to identify and make sense of complex feelings and emotions related to the incident.

  • A step by step process to deeper listening skills and help deescalate emotionally charged situations in the workplace or with clients/students you are supporting.

  • One-on-one practice using participant examples to help reinforce the skills and build empathy and understanding for people who will experience the process.

Issues Addressed

  • You want to reduce the fear that staff might have when having to initiate a conversation with their colleagues, clients or students about issues that are emotionally escalated or heated.

  • Your team has tried to practice listening and communication skills during a crisis or conflict and the person impacted feels like they were not listened to or heard

  • You want your staff to be able to help each other process the impact of day-to-day stress related to the workplace and do not what skills are needed for this. 

  • Your staff has clients or students who may become emotionally escalated and your staff needs help navigating those tense moments.


Implementation Details & Timeline

The following is a list of task that is included when you purchase this training:

  • Complete contract or PO

    • Our contracts team will work with you to expedite the contract and compliance process so we can start working together as soon as possible

    • We accept POs as well. We have our standard service agreement that we use or we can use your organization's if needed

  • Assign a Training Synergist to support you along your entire journey

    • You will be assigned a training synergist who will be your point person to ensure that the implementation of this training happens smoothly. They will reach out to you and make sure that all of your needs are met

    • Time - Automatically happens the moment you reach out to us

  • Conduct a 60-minute industry & needs assessment

    • Our team will conduct a 60-minute assessment to customize the training based on your organization's needs. This training includes special customizations for municipalities, technology companies, K-12 schools, universities, and medical institutions, and nonprofits

    • Time - 60 minutes

  • Bundling Coaching, Infrastructure, Assessment, or Consulting services with this Training?

    • Our team will help create a plan that outlines which services need to happen first and which milestones will be accomplished along the way

    • We will make sure to keep the planning of services simple and easy to follow

  • Finalize all logistics

    • Your training synergist will create a simple process for your staff to access the training. We use secure Zoom meetings, but can also use WebEx if needed.

    • Time - 30-40 minutes

  • Facilitate Training with customizations

    • Your training synergist will facilitate the training and take notes about any needs that may have arisen that need to be reported back to you

    • Time - 3 hours - 3.5 hours depending on customizations and topics

  • Schedule an evaluation and next steps meeting

    • Your training synergist will provide you with the training evaluation results and discuss recommendations and next steps with you

    • Time - 30-minute meeting after the service is delivered


General Training Logistics

Here, you will find general Training logistics that may be customized: 

  • We can host small training with a minimum of 2 participants and a maximum of 35 people. We also offer larger training sizes of 50+ people with additional cost and logistics required.

  • Trainings are between 3 and 3.5 hours long on average but can be customized to 1 hour and 90-minute sessions.

    • Reducing the time means that the learning objects and outcomes may change as well. This is all worked out during the assessment process

    • We can also separate this training into three 1-hour sessions or two 90 minute sessions. Ask one of our synergist for more details about this.

  • We will send via email any of the follow-up documents that were included or mentioned in the trainings so participants can access them


Let's Get Started!

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