Restorative Conversations
Develop essential communication skills and conversation protocols to help people assess, deescalate, and process low to medium-level conflicts, and provide needs-based recommendations toward restorative solutions.
Getting to the ROOT
of the problem Restoratively!
Restorative Conversations are essential in Preventative and Responsive Restorative Practices, addressing discord from minor incidents to serious conflicts. They can occur informally in classrooms and workplaces or formally as part of Restorative Justice practices. These conversations focus on identifying what happened, processing emotional impacts, and providing needs-based recommendations, aligning with restorative values. The Training is available in live, online, and self-paced formats for various settings.
From
Upset
To Empowered
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Restorative Conversations
Trainings Formats
1
Live In-person
Our live in-person training sessions provide a hands-on, interactive experience where participants engage directly with trainers and fellow participants. This format allows for immediate feedback and collaborative practice, fostering a supportive learning environment. Through role-playing exercises and real-time discussions, participants gain confidence and competence in guiding Restorative Conversations. This immersive approach ensures that everyone can experience the emotional and practical aspects of the training firsthand, building strong foundational skills.
2
Live-Online (Zoom)
Our live online training offers the same interactive and engaging experience as our in-person sessions, but with the convenience of remote access. Participants join live sessions through a virtual platform, where they can interact with trainers and peers, participate in breakout sessions, and practice skills in real-time. This format provides flexibility while maintaining the benefits of live, immediate feedback and collaborative learning. Participants can apply what they learn in their own settings, ensuring that the training is relevant and practical.
3
Self-Paced/Asynchronous
The asynchronous self-paced learning course is designed for those who need flexibility in their learning schedule. Participants can access course materials at their convenience, including detailed instructional videos, scenario-based exercises, and reflective activities. This format allows participants to engage with the content at their own pace, applying the skills in their own time. They can practice with colleagues and reflect on their experiences, ensuring a thorough understanding of Restorative Conversations. The asynchronous learning course is ideal for individuals who prefer a flexible, yet comprehensive learning experience.
Additional Information
The Length of the Trainings:
Live Online and Live In-person:
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Standard/recommended length is 3 hours.
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Most popular length is 90 minutes.
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The shortest length is 50 minutes, which is just a focus on the tool and a very brief overview of the communication and conversation skills.
Self-Paced Course
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Standard is approximately 1.5-2 hours
The Class Sizes:
Live Online and Live In-person:
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Standard/recommended size is 35-50 people.
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Maximum Size Depends on the training spaces that you have available. With Live-online(Zoom), we can do 250 people maximum but recommend 50- 100 Max due to internet bandwidth.
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The smallest is 1 person! Sometimes organizations want us to work with a single person for a more bespoke experience or in responses to training or HR needs.
Self-Paced Course
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As many people as you would like! We do offer BULK discounts for organizations wanting to train over 100 people. Email us about this if you are interested =)
The Restorative Conversations Trainings include:
Introduction to Key Skills: Learn essential communication, listening, and conversation skills to increase the likelihood of de-escalation and ensure that those in need of support feel genuinely heard.
Root Cause Analysis: Equip participants with the ability to identify the root causes of issues and assess individual needs for healing, progression, or resolution.
Confidence Building: Gain confidence in guiding Restorative Conversations through practice with other participants, experiencing the effectiveness of guiding individuals toward their own solutions rather than offering unsolicited advice.
Conversation Protocol: Follow a straightforward conversation protocol, allowing participants to easily review steps and tools for effective communication.
Emotional Processing Tools: Provide tools to help participants encourage clients or students to identify and make sense of complex feelings and emotions related to incidents.
De-escalation Techniques: Learn a step-by-step process for deeper listening skills and de-escalating emotionally charged situations in the workplace or with clients and students.
Practical Application: Engage in one-on-one practice using participant examples to reinforce skills, build empathy, and understand the process from the perspective of those experiencing it.
Interactive Training Formats: During live online and live in-person training, participants will engage with partners for practical exercises. In the self-paced course, they will watch helpful scenario videos, engage in practice activities with colleagues, and reflect and process their experiences together.
Issues Addressed
Reducing Fear: Reduce the fear participants may have when initiating conversations about emotionally escalated or heated issues with colleagues, clients, or students.
Effective Communication: Address situations where attempts to practice listening and communication skills during a crisis or conflict resulted in the impacted person feeling unheard.
Daily Stress Management: Help participants support each other in processing the impact of day-to-day workplace stress by providing the necessary skills.
Navigating Emotional Escalation: Assist participants in managing emotionally escalated clients or students, providing them with strategies to navigate tense moments effectively.