Colleague Support Conversations

Service Description

A skill-building training for creating a more supportive workplace environment using Emotional Intelligence (EQ) techniques. Description: Create a more supportive and empathetic work environment where staff feel valued, seen and cared for. This skill-building training provides you and your co-workers with a fun and eye-opening learning experience while providing you with tangible ideas about how to become a better listener. Avoid common mistakes that unintentionally causes others to feel judged or invalidated when talking with you, by practicing listening skills and emotional intelligence tips to provide your colleagues with the guidance they need during stressful or traumatic times. This training is great for workplaces who serve a high volume of customers, clients with high needs, or any team who is looking to take their team success to the next level. Issues Addressed: • Escalated feelings caused by challenging interactions with customers or coworkers • Struggling to cope with personal issues while at work • Staff overwhelmed by stressful tasks, deadlines, projects and client workload Learning Outcomes: Listening & Communication Skills • Enhance your communication skills to become a better listener and colleague. Emotional Intelligence in the Workplace • Learn how to help colleagues process difficult emotions and feelings using tools that deepen their empathy and self-awareness skills along with your own Providing Needs Based Support • Practice guiding other participants through Colleague Support Conversations using real life scenarios while deepening relationships and learning the importance of providing needs based support versus advice.

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